Last updated: September 2026
These Terms & Conditions ("Terms") govern your use of viaqex.com (the "Site") and any sourcing, trade-show, logistics, compliance, or import-advisory services provided by VIAQEX ("VIAQEX", "we", "us"). By using the Site or engaging our Services, you agree to these Terms.
VIAQEX provides advisory, sourcing, and coordination services related to importing goods from China to India. We are not a customs broker, licensed freight carrier, or certification body ourselves; where those functions are required, we coordinate with licensed Customs House Agents (CHAs), freight forwarders, and certification bodies on your behalf, or advise you on engaging them directly. The specific scope of any engagement — deliverables, timeline, and fees — is confirmed in writing (email or a signed agreement) before work begins.
Sourcing, trade, and import outcomes depend heavily on factors outside our control — supplier conduct, factory production timelines, customs authority decisions, shipping-line schedules, and regulatory changes, among others. While we apply diligence and industry experience to every engagement, VIAQEX does not guarantee specific pricing, delivery timelines, supplier performance, or customs clearance outcomes.
You agree to provide accurate and complete information about your product, business, and requirements; to comply with all applicable Indian import, tax, and product-compliance laws; and to make payments for engaged Services on the agreed terms. You remain the importer of record and legally responsible for your shipments and their compliance with Indian law, unless explicitly agreed otherwise in writing.
Fees for Services are quoted on a per-engagement basis and confirmed in writing before work begins. Where our fee is structured as a percentage of shipment or transaction value, this is disclosed as a separate line item alongside supplier cost, freight, and duty — never bundled into a single undisclosed number. Payment terms (advance, milestone, or on-delivery) are agreed per engagement.
All content on the Site — including guides, graphics, and the VIAQEX name and mark — is owned by VIAQEX or its licensors and may not be reproduced or redistributed without written permission, other than for personal, non-commercial reference.
To the fullest extent permitted by law, VIAQEX's total liability arising from any engagement is limited to the fees paid to VIAQEX for that specific engagement. We are not liable for indirect, incidental, or consequential losses, including lost profits, arising from supplier conduct, third-party service providers, customs decisions, or regulatory changes outside our reasonable control.
Either party may terminate an ongoing engagement in accordance with the terms agreed at the start of that engagement. Fees for work already performed remain payable.
These Terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts of India.
We may update these Terms from time to time; material changes will be reflected by updating the "Last updated" date above. Continued use of the Site after changes constitutes acceptance.
For any question about these Terms, email legal@viaqex.com.
